Learn – Prepare – Interview – Success!
Controversy over this topic is endless. We’re dealing with alcohol here, and conventional wisdom regarding customer service and the behavior of some people in a bar is thrown sideways.
Sometimes bartenders get involved with customer service issues that they should stay away from. I’m not telling you to throw the manager under the bus, but be aware that there are certain things that the manager should be handling.
Most chain restaurants and bars will contract with a “spotter” company. Count on it. It may be internal, but you can bet they send out people on a regular basis to observe employees – and check up on their managers.
Make no mistake – customer service is a HUGE part of the bartender’s job. And, you can bet that bar owners want to make sure you know what it is – and what qualifies as great customer service.
Professional bartenders know how to suggestive sell. Period. Raising the guest check average, increasing gross profits, and suggesting alternative food and beverage menu items to their customers all combine to create a better customer experience – and keep the bar owner happy.
Tips are a big part of a bartender’s salary. Usually more than 50% – in a good place. Concentrate on great customer service and you’ll never worry about tips again.
It’s the bartender’s job to provide a great customer experience so that customers will return time and again. That is the bartender’s job – to work hand-in-hand with the bar owner to provide a great customer experience. Period.
If asked about wine during the bartender job interview, it’s most likely going to be a very general question. You should know the very basics that I outline below.
Just like beer, there’s not a whole lot you need to know about wine when interviewing for that first bartending job. I’ll teach you the basics.
You’re going to change a lot of beer kegs. In most bars it’s very simple, but as a new bartender you have probably never done this before. I’ll give you some pointers.
Hi there! My name is Mark Unger and I’m the guy behind this website.
Are you ready to be a Bartender? It’s all about taking action. You’ve been thinking about becoming a bartender for some time now, so let me help you land your first Bartending job!
Be prepared, ace the interview – and start pouring booze. I’ll show you how.
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