Q. Why is this lesson important?
A. Customer service is your job. The biggest part of your job. This entire Section 10 is all about customer service – and the importance of ensuring a great customer experience.
In this lesson, I want to give you some examples of great customer service. And, I’ll give you some real examples of how I answered this question in an interview.
Q. Will I be asked to give an example of great customer service?
A. Very likely. When I interviewed for a bartending job, I would say that almost half of the interviewers would ask me something about my past customer service – and many times ask for an example.
Make no mistake – customer service is a HUGE part of the bartender’s job. And, you can bet that bar owners want to make sure you know what it is – and what qualifies as great customer service.
So. let’s get into some examples. What I want you to think about here is how you can tailor your answers, based off some of these examples, so that you don’t even have to think about it if asked in a job interview.
Of course, you may already have some great examples based on your prior experience. Don’t be afraid to use an example outside of the food and beverage industry! No matter what your previous jobs were – you can always find something that relates to good customer service.
So, the question from the interviewer will be something like this: “So, Mark, give me an example from one of your previous jobs of how you provided great customer service to one of your customers.”
But first – let’s look at some responses you should never use to the above question:
Bartender Interview Responses You Should Never Use!
Below are a few examples of what never to say when asked about a prior customer service example. These responses are used by almost everyone interviewing for a bartender job. I know – because I heard them all the time.
The goal here is to be unique! Please, don’t respond to this question like everyone else. The interviewer is tired of hearing the same, pat answers over and over again.
- Doing more than what is required
- Anticipating the customers needs
- Using suggestive selling techniques
- Keeping the bar clean (really?)
- Having a good attitude
- Being honest
- Never worrying about the tip
- Making sure that I stay professional
Of course, all of the above do have something to do with customer service, but that’s not what interviewer’s is asking for. They want something unique. And, if you can supply them with that – they’re going to remember you!
Examples of Great Customer Service Responses:
Firstly, you may be asked a very general question about customer service. Like this:
“Tell me, Mark, what is your idea of good customer service?”
Here’s a great answer:
“Providing good customer service is a great way to ensure that the customer is enjoying a fantastic experience. If a customer comes back – and specifically asks for me by name – then I know that I provided them with great customer service.”
The above is a great response. It doesn’t specifically answer the question, but it works for those of you who have never had a job that involves customer service.
Now, let’s get back to the original customer service question I asked before.
So, as a reminder, here is the original question again: “So, Mark, give me an example from one of your previous jobs of how you provided great customer service to one of your customers.”
A great Answer::
The above is fairly simple, and I’m just trying to jog your memory here – and give you an idea of how you can use any past experience to answer the interview question in a unique, positive way. Here’s another one:
The example below is an “over and beyond” example if I’ve ever seen one. And a bit lengthy:
The above example is true. And it happened to me! Yep – going way over and beyond, but when I gave this example, the interviewers were always impressed. I bet there’s something in your past work history that you could come up with like this.
Find that example (or two) of great customers service in your life, go through it in your mind a few times – and you’ll never have to worry again about being asked this question.
Remember: Your goal is to stand out. Provide the interviewer with a unique answer and they’ll remember you!